IT Support Services
- Some organisations have no ‘in-house ‘or local IT support and therefore require a 3rd party to act as their IT provider.
- For those larger organisations with an IT department, they often struggle to recruit and retain staff with the right skills, or are unable to focus on strategic projects because they are too busy 'fire-fighting' day-to-day support problems.
- IT-Provider.id offers a ProCare Contract which allows organisations to get additional help when it is required; whilst affording them the benefit of retaining control of their own IT strategies.
- For example, they may decide to divert the priorities of their own internal specialists for project related work whilst drawing on specialist resources from a third party who will handle particular tasks and manage a range of IT support services to supplement the skills of in-house staff.
Expert IT Support on an 'as-needed' re-active basis, allowing you to 'pay if it breaks'.
Services available under the ProCare Contract include:
- Outsourced IT Support - Expert IT Support on an 'as-needed' re-active basis, allowing you to 'pay if it breaks'.
- Secondary IT Support - vacation coverage or buy back your time for your in-house resources
- Project Delivery - buy blocks of time to use our resources to deliver and manage your IT projects.
- IT Audits - using our experts who follow industry best practice guidelines to provide detailed feedback on your IT Infrastructure
- Technical Design Authority - create or validate your design, implementation or migration plans for any new projects
- Virtual CTO - a full time CTO is far too expensive for most SME’s, having a fractional CTO allows you to benefit from having a highly effective and competitive technology strategy.